If an office could have a soul, then Mercy would be that soul. She is an amazing woman and if you haven’t met her, you should come in just to make her acquaintance. She goes out of her way every day to help all our patients hear better. She will clean and check your hearing aids and can often get a hearing aid working when you thought all hope was lost.

Mercy is the general office manager and patient care coordinator for over 30 years. She is also the person to see for ordering, shipping hearing aids, calling on your behalf for warranty extensions, etc. She helps with the everyday issues you have with your hearing aids when the audiologists are not available. She is bilingual and helps translate for our Spanish-speaking patients. She is a patient coordinator for scheduling patients in our main office and will help squeeze you in when you’re in a bind.